Refund & Return Policy

At Dinkometry, your satisfaction is important to us! We want you to love your purchase as much as you love the game. If you're not completely satisfied with your order you can return it for a full refund (minus shipping costs).

If you're unhappy with your purchase for any reason, you may request a return within 30 days of receiving your order.

To qualify for a return:

• Items must be unused, unworn, and undamaged.

• Merchandise must be returned in its original condition.

• Return requests must be initiated within 30 days of delivery.

• Proof of purchase or an order number is required.

Customer pays return shipping cost. There are no additional charges or restocking fees.

Damaged or Defective Merchandise

We take pride in the quality of our products. If your order arrives damaged, defective, or incorrect, we'll make it right!

Damaged or defective merchandise will be replaced at no additional cost to you, including shipping.

We strongly encourage you to inspect your merchandise immediately upon delivery. If you discover any damage, printing defects, or other issues, please contact us as soon as possible to ensure your request falls within our 30-day return window.

Please include your order number, a brief description of the issue, and photos of the defective or damaged item when possible.

How to Start a Return

Returning an item is easy!

1. Email support@dinkometry.com within 30 days of receiving your order.

2. Include your order number and the reason for your return.

3. Our support team will provide return instructions and, when applicable, a prepaid return shipping label.

4. Follow the provided instructions to send your merchandise back.

Please contact us before shipping any merchandise back. Returns sent without prior authorization may experience processing delays.

Refunds

Once we receive and inspect your returned merchandise, we'll notify you of your refund status.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days after refund processing for the funds to appear in your account, depending on your bank or payment provider. You will be refunded the amount paid for the merchandise being returned, minus shipping costs.

Exchanges and Replacements

If you receive a defective, damaged, or incorrect item, we'll arrange a replacement at no additional cost.

For size changes or other exchanges, please contact our support team within 30 days of delivery so we can assist you with the return and replacement process.

Non-Returnable Items

For standard returns, we cannot accept merchandise that has been worn, used, washed, altered, or damaged after delivery.

This restriction does not apply to items that arrived defective or damaged.

Questions? We're Here to Help!

We appreciate your business and want every Dinkometry purchase to be a great experience.

If you have any questions about returns, refunds, or replacements, please reach out to us.

Email: support@dinkometry.com

Website: www.dinkometry.com

Thank you for shopping with Dinkometry!